Start Date: 11/16/2026 8:00 AM EST
End Date: 11/18/2026 5:00 PM EST
Location:
United States
About the Program
This 2½-day, in-person training program is designed to elevate how service professionals show up on the job, in customer interactions, and within their teams. Through five interactive workshops, participants will develop the mindset, skills, and strategies needed to build trust, handle challenges with professionalism, and create lasting customer loyalty. Drawing on lessons from business and elite sports teams, this training moves beyond theory into practical, repeatable action that changes culture from the inside out.
Hotel Information
Hyatt Place Indianapolis Downtown
130 S. Pennsylvania Street
Indianapolis, IN 46204
Pricing
- Member (early): $2,250
- Member (standard): $2,500
- Associate member: $2,600
- Non-member: $5,000
This is for SMACNA Members only, and you must have a login for the SMACNA National website.
Click on the picture to register.
